Pet Care Pioneer Launches Cross-Channel Mobile and Web Apps to Improve Customer Service and Reduce Wait Times In-Store
RESTON, VA, July 16, 2013 - AnyPresence, the leading enterprise backend-as-a-service (BaaS) platform, today announced that PawsPlus, a pioneer in affordable, professional pet care, has implemented the AnyPresence platform to power development of their mobile applications. With hundreds of vaccination clinics in retail partner stores and plans for further expansion across the country, PawsPlus is leveraging mobile channels to more efficiently manage appointments at clinics held in their retail partners’ stores.
“PawsPlus was looking for a technology partner to help us realize our vision for industry-leading customer service solutions, especially in the increasingly important mobile channel,” said Craig Niebur, CEO and President of PawsPlus, Inc. “We selected the AnyPresence platform to build our multi-channel customer service mobile and web apps based on their flexibility and proven set of enterprise capabilities. We are delighted with the results of our initial rollout, which helped eliminate in-store lines through the innovative use of customer and employee-facing mobile apps and SMS capabilities.”
To improve customer experience and reduce in-store wait times, the PawsPlus mobile app enables customers to request appointments and check-in either with their own mobile device or through an iPad kiosk in the store. This enables them to browse or shop while waiting to see the vet, rather than standing in line. Leveraging the Twilio extension for SMS notifications within AnyPresence, customers will receive a text message when a PawsPlus technician is ready to see their pet. The company plans to take advantage of the enterprise-class capabilities of AnyPresence to further integrate with their back office systems, streamline operations, and roll-out additional mobile capabilities to their customer base.
About PawsPlus
PawsPlus, a pioneer in affordable, professional pet care, currently runs five full-service animal hospitals and hundreds of vaccination clinics under the brand names VETCO, ProtectMyPet and Vet Wellcare in pet stores throughout the country. To learn more, visit http://www.pawsplus.com.
About AnyPresence
AnyPresence is an enterprise backend-as-a-service platform that dramatically reduces the time and cost of mobile-enabling enterprise business processes, products, and services. It is the only solution that offers organizations the ability to assemble and deploy backend servers, native iOS, native Android, and HTML5 mobile apps without platform "lock-in". AnyPresence also provides pre-assembled mobile app templates, a design-time API, and other patent-pending capabilities to further accelerate time-to-market for developer ecosystems. The platform is easy to use, yet flexible enough to enable source code-level customization or on-premise hosting options. For more information, please visit www.anypresence.com. and follow @AnyPresence on Twitter.
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